Phlebotomist II

Job Description

Job Summary:

• The Patient Services Representative II (PSR II) serves as the welcoming face of the organization, providing exceptional service to patients during critical health moments.
• In this role, the PSR II draws high-quality blood samples and prepares them for lab testing, ensuring adherence to established safety and clinical protocols.
• This position involves direct interaction with patients in a compassionate, professional manner, fostering trust while clearly explaining procedures.
• It requires excellent phlebotomy skills, leadership behaviors, attention to detail, and a strong commitment to confidentiality.
• Assignments may include physician offices, patient service centers, or other designated healthcare locations.

Key Responsibilities:

• Perform daily activities under supervisor direction with accuracy and timeliness.
• Create a safe, welcoming, and professional environment.
• Collect and process both clinical and forensic specimens per protocol.
• Accurately verify and label specimens in the presence of patients.
• Maintain proper documentation and patient records.
• Uphold company commitment to excellence and patient confidentiality.
• Travel between locations as needed, sometimes with short notice.
• Support a high-volume workflow with professionalism and efficiency.
• Collaborate effectively with peers and supervisors.

Education:

• High school diploma or equivalent – REQUIRED.
• Medical assistant or paramedic training – Preferred.
• Phlebotomy certification – Preferred (REQUIRED in CA, NV, and WA).

Experience:

• Minimum 3 years of phlebotomy experience including pediatric, geriatric, and capillary collections – REQUIRED.
• 2+ years in a Patient Service Center environment – Preferred.
• Prior customer service in retail or healthcare setting – Preferred.
• Keyboard/data entry experience.

Skills & Attributes:

• Superior phlebotomy skills across all age groups.
• Ability to deliver error-free work in fast-paced settings.
• Strong independent work ethic with minimal supervision.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Willingness to work flexible hours, including weekends, holidays, and overtime.
• Proven customer service and interpersonal communication skills.
• Adaptability to change and high-stress situations.

Training:

• Training location may vary depending on trainer availability.