Phlebotomist II

Job Description

Job Summary:

• Under the direction of the area supervisor, the Patient Services Representative II (PSR II) performs daily activities accurately, on time, and in accordance with established procedures.
• The PSR II plays a critical role in representing our company by directly interacting with patients and ensuring a safe and professional environment through high-quality, error-free specimen collection and processing.

Essential Duties and Responsibilities:

• Perform daily operational tasks efficiently and accurately with minimal supervision.
• Maintain a safe, clean, and professional work environment at all times.
• Provide exceptional patient care by performing high-quality venipuncture and capillary collections, including pediatric and geriatric patients.
• Ensure accurate verification of patient identity and demographics; confirm patient initials and obtain signature post-venipuncture to verify that labels were affixed in their presence.
• Follow all forensic and clinical specimen collection procedures in compliance with established policies and procedures.
• Maintain thorough and accurate documentation and records related to patient interactions and specimen handling.
• Promote a positive and professional image to patients, clients, coworkers, and the public.
• Display leadership behaviors with a focus on process excellence, confidentiality, and patient safety.
• Flexibly respond to staffing needs including weekends, holidays, overtime, and last-minute schedule changes.
• Travel to multiple Patient Service Centers and In-Office Phlebotomy locations as needed, often with minimal notice.

Education:

• High school diploma or equivalent (REQUIRED)
• Medical assistant or paramedic training (Preferred)

Work Experience:

• 3+ years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• 2+ years of experience in a Patient Service Center environment (Preferred)
• Customer service experience in a retail or service setting (Preferred)
• Keyboard/data entry skills required.

Skills and Competencies:

• Proven ability to produce quality, error-free work in a fast-paced, high-volume environment.
• Demonstrated superior phlebotomy skills and attention to detail.
• Ability to work independently with minimal direct supervision.
• Strong organizational commitment and ability to handle multiple priorities.
• Excellent communication and interpersonal skills; strong customer service orientation.
• Demonstrated ability to embrace and adapt to change; transparent and open communicator.