Phlebotomist II

Job Description

Position Summary:

• Patient Services Representative II (PSR II) serves as the primary point of contact for patients and represents the organization in both clinical and service settings.
• Responsible for performing high-quality blood specimen collection, including venipuncture and capillary draws, while ensuring patient safety, accuracy, confidentiality, and compliance with established policies and procedures.
• This role requires strong phlebotomy expertise, customer service skills, and the ability to work independently in a fast-paced, high-volume environment.

Key Responsibilities:

• Perform venipuncture, capillary collections, and specimen processing in clinical and forensic settings.
• Collect pediatric, adult, and geriatric specimens using proper identification and labeling protocols.
• Verify patient demographic information and obtain patient initials/signature post-venipuncture to confirm accurate labeling.
• Ensure specimens are properly labeled, processed, stored, and prepared for laboratory testing.
• Maintain accurate records and required documentation in compliance with company policies.
• Demonstrate leadership behaviors and promote organizational commitment.
• Maintain strict patient confidentiality and HIPAA compliance.
• Create a safe, professional, and welcoming environment for patients.
• Work independently with minimal supervision while meeting daily productivity and accuracy goals.
• Travel between Patient Service Centers (PSC) and in-office phlebotomy locations as required.
• Adapt to flexible schedules including weekends, holidays, overtime, and on-call coverage.
• Demonstrate superior customer service and effective communication with patients, peers, and supervisors.

Required Qualifications:

• High school diploma or equivalent (required).
• 1–3 years of phlebotomy experience, including pediatric and geriatric collections.
• Experience in Patient Service Center (PSC) environment preferred.
• Proficiency in venipuncture, capillary collection, and specimen handling.
• Strong data entry and keyboarding skills.
• Ability to handle multiple priorities in a high-volume setting.
• Reliable transportation and valid driver’s license (if applicable).
• Ability to exercise sound judgment and follow established procedures.

Preferred Qualifications:

• Medical Assistant or Paramedic training.
• Phlebotomy certification (required in CA, NV, WA).
• Customer service experience in retail or healthcare environment.