Phlebotomist II

Job Description

Summary:

• The Patient Services Representative II (PSR II) is responsible for collecting and processing high-quality blood and specimen samples from patients in a professional, accurate, and compassionate manner.
• This role requires strong phlebotomy skills, attention to detail, and a commitment to providing exceptional customer service while ensuring patient safety and confidentiality.
• The PSR II serves as a representative of the company, building trust and confidence with every patient interaction.

Key Responsibilities:

• Perform daily specimen collection and processing duties following established laboratory standards and procedures.
• Draw blood specimens skillfully and safely from patients of all ages, including pediatric and geriatric populations.
• Prepare, label, and verify all samples accurately, ensuring patient identification and documentation compliance.
• Maintain and organize patient records, documentation, and logs according to company and regulatory requirements.
• Provide excellent customer service while explaining procedures and addressing patient concerns.
• Maintain a clean, safe, and professional work environment.
• Perform verification of patient demographics, initials, and signatures post-venipuncture to confirm accuracy of labeling.
• Ensure timely and accurate completion of all required paperwork, logs, and reports.
• Demonstrate leadership behaviors, professionalism, and commitment to process excellence.
• Travel to various locations as assigned to cover patient service centers or in-office phlebotomy sites.
• Follow company policies and procedures, including health and safety, dress code, and confidentiality standards.
• Work flexible hours, including weekends, holidays, on-call shifts, and overtime as needed.

Education:

• High school diploma or equivalent (required).
• Medical Assistant or Paramedic training preferred.
• Phlebotomy certification preferred (required in CA, NV, and WA).

Experience:

• 1–3 years of phlebotomy experience (including pediatric, geriatric, and capillary collections).
• 2 years of experience in a Patient Service Center environment preferred.
• Customer service experience in retail, healthcare, or service industry highly preferred.

Skills:

• Strong phlebotomy and specimen processing skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data entry and electronic medical systems.
• Ability to multitask and maintain accuracy in a fast-paced environment.
• Reliable transportation and valid driver’s license with a clean driving record.
• Strong organizational and time management skills.