Phlebotomy Service Representative

Job Description

Job Summary:

• Under the direction of the area supervisor, perform daily activities of the Patient Service Center /Mobile/In office Phlebotomy accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Duties and Responsibilities:

1. Greet customers appropriately, treat all customers in a courteous manner

2. Ensures all field phlebotomy and PSC specimens are collected accurately and on time:

• Collects specimens according to established procedures.
• Responsible for completing requisitions accurately.
• Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.
• Research test/client information utilizing lab computer system or Directory of Service.
• Label, centrifuge, split, and freeze specimens as required by test order.
• Package specimens for transport.

3. Maintains required records and documentation:

• Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintains all appropriate PSC/Phlebotomy logs.
• Assist with compilation of monthly statistics and data.
• Submits data on time monthly.
• Perform basic clerical duties, i.e. filing, faxing, preparing mail.
• Will be required to perform electronic data entry.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.

4. Demonstrates organizational commitment:

• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement
• Communicates appropriately with clients, patients, coworkers and the general public.
• Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or PSR II for resolution.
• Remains polite and courteous at all time.

5. Miscellaneous duties and responsibilities:

• Keeps work area neat and clean.
• Disposes of biohazard containers when scheduled.
• Help with inventories and other tasks as assigned.
• Stock supplies as needed.
• Performs other department-related clerical duties when assigned.
• Answers phone and dispatch calls when assigned.
• Participates on teams and special projects when asked.
• All other duties as assigned, within Product of position.