Phlebotomist II

Job Description

Job Summary:

• The Patient Services Representative II (PSR II) is responsible for collecting high-quality blood samples and preparing them for laboratory testing.
• This role involves direct interaction with patients, creating a supportive and professional experience during specimen collection.
• PSR IIs may be assigned to a doctor’s office, patient service center, or other locations based on business needs.

Key Responsibilities:

• Collect blood specimens from patients, including pediatric, geriatric, and capillary collections.
• Label and process specimens accurately following established procedures.
• Verify patient identity and obtain signatures post-collection.
• Maintain a clean, safe, and professional work environment.
• Accurately perform clinical and forensic specimen collection tasks.
• Ensure confidentiality and data accuracy in handling patient information.
• Communicate clearly with patients and team members.
• Adapt to schedule changes and travel to multiple locations as needed.

Education:

• High school diploma or equivalent required.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred (required in CA, NV, and WA).

Experience:

• Minimum 3 years of phlebotomy experience, including pediatric and geriatric patients.
• At least 2 years working in a Patient Service Center preferred.
• Experience in customer service (retail/service) is a plus.
• Comfortable using computers for data entry.

Skills & Abilities:

• Strong phlebotomy skills in high-volume environments.
• Ability to work independently with minimal supervision.
• Excellent communication and organizational skills.
• Must demonstrate strong customer focus and professionalism.
• Reliable transportation, valid driver’s license, and clean driving record required.
• Flexible to work weekends, holidays, on-call, and overtime as needed.
• Willing to travel and cover different locations on short notice.

Additional Information:

• Training location may vary based on trainer availability.
• Commitment to company policies, safety standards, and code of conduct is expected.