Phlebotomist I

Job Description

Position Overview:

• The Patient Services Representative I (PSR I) serves as the first point of contact for patients seeking medical services.
• The PSR I is responsible for efficiently and accurately drawing blood samples and preparing specimens for laboratory testing, ensuring both patient safety and specimen quality.
• This role demands a combination of technical expertise in phlebotomy, exceptional customer service skills, and the ability to work independently while maintaining confidentiality and adhering to established procedures.

Key Responsibilities:

Specimen Collection & Processing:

• Draw blood samples from patients (including pediatric and geriatric patients) with skill and accuracy.
• Ensure all blood samples are properly labeled, processed, and prepared for laboratory analysis.
• Maintain a safe, clean, and professional environment for both patients and staff.

Patient Interaction & Communication:

• Establish a trusting rapport with patients, explaining procedures and alleviating concerns.
• Demonstrate confidence and professionalism in all patient interactions.
• Ensure patient comfort and safety throughout the specimen collection process.

Operational Excellence:

• Perform all duties with accuracy, efficiency, and attention to detail.
• Adhere to all operational protocols and safety standards.
• Meet or exceed daily goals and targets for specimen collection and processing.

Record Keeping & Documentation:

• Maintain and update patient records and documentation with accuracy.
• Ensure compliance with all confidentiality requirements and regulatory standards.

Team Collaboration:

• Collaborate with team members and supervisors to ensure smooth operations.
• Actively contribute to a positive, professional environment.

Compliance & Safety:

• Follow all workplace safety procedures to ensure a secure environment.
• Comply with all regulatory and company policies regarding patient care, confidentiality, and specimen handling.

Required Skills & Qualifications:

• Phlebotomy Expertise: Proficient in performing blood draws for a diverse range of patients (pediatric, geriatric, and adult).
• Medical Training: Medical assistant or paramedic training preferred.
• Certification: Phlebotomy certification is preferred and required in specific states (California, Nevada, Washington).
• Customer Service Experience: Prior experience in a customer-facing role, such as retail or service environments.
• Data Entry: Strong keyboard and data entry skills.
• Work Flexibility: Willingness to work in a fast-paced environment with variable hours, including weekends, holidays, on-call shifts, and overtime.

Educational Requirements:

• High school diploma or equivalent.
• Medical Assistant or Paramedic training is a plus.

Preferred Experience:

• At least 6 months of experience in phlebotomy.
• One or more years of experience in a similar role is preferred.