Phlebotomist I

Job Description

Job Summary:

• The Patient Services Representative II (PSR II) serves as the face of the company, providing direct patient interaction during routine visits or for more complex, life-defining diagnostic decisions.
• The PSR II is responsible for drawing high-quality blood specimens and preparing them for laboratory testing in accordance with established procedures.
• This role demands a high level of expertise, professionalism, and patient care.
• PSR II professionals may work in various settings including doctor’s offices, patient service centers, or other locations as business needs dictate.

Duties and Responsibilities:

• Draw quality blood samples from patients, including pediatric and geriatric populations, in a safe and accurate manner.
• Prepare specimens for laboratory testing following proper protocols.
• Explain procedures to patients to foster an atmosphere of trust and confidence.
• Perform patient identity verification and obtain post-venipuncture initials/signature to confirm correct specimen labeling.
• Perform both forensic and clinical specimen collection confidently and accurately.
• Maintain accurate documentation and specimen tracking records.
• Maintain a clean, safe, and professional environment.
• Follow all policies and procedures including those related to dress code, safety, and compliance.
• Adapt to working in various locations with minimal notice as required.
• Support the business by being flexible with scheduling, including weekends, holidays, on-call, and overtime work.
• Demonstrate Leadership Behaviors and strong organizational commitment.
• Communicate effectively with peers, supervisors, and patients to ensure excellent service delivery.
• Demonstrate knowledge of business and a willingness to embrace change.

Job Requirements:

• Ability to deliver accurate, quality work in a fast-paced, high-volume setting.
• Excellent phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Strong ability to work independently with minimal supervision.
• Must be able to handle multiple priorities efficiently.
• Must possess superior customer service focus and clear, transparent communication skills.
• Must have reliable transportation, a valid driver’s license, and a clean driving record (if applicable).
• Willingness to travel to multiple sites and adapt to flexible scheduling.
• Commitment to the company’s policies, including health and safety standards and everyday excellence principles.

Education:

• High school diploma or equivalent.

Experience:

• Minimum of 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.

Additional Details:

• Training locations may vary based on trainer availability.
• Must be able to make sound decisions based on established procedures and exercise good judgment.