Phlebotomist II

Job Description

Job Summary:

• The PSR II serves as the primary point of contact for patients, providing essential services for routine health check-ups or significant health decisions.
• In this role, the PSR II will collect blood samples and prepare them for lab testing while following established protocols.
• A key part of the role is creating a trustworthy environment for patients, explaining procedures clearly, and ensuring safe, accurate specimen collection.
• The PSR II will also exhibit leadership, a commitment to process excellence, and attention to confidentiality and patient data accuracy.
• This position may involve working in a doctor’s office, patient service center, or as needed based on business requirements.

Key Responsibilities:

• Execute daily tasks efficiently and on schedule under the guidance of the area supervisor.
• Ensure a safe and professional environment at all times.
• Perform specimen collection and processing for both forensic and clinical samples, following established guidelines.
• Verify patient information (demographics and signature) post-venipuncture to ensure proper labeling.
• Maintain accurate records and documentation as required.
• Represent the organization positively to patients, clients, colleagues, and the public.

Job Requirements:

• Ability to deliver high-quality, error-free work in a fast-paced setting.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills, including experience with pediatric and geriatric patients.
• Flexible schedule availability, including weekends, holidays, on-call, and overtime.
• Adherence to company policies and guidelines, including dress code, health & safety protocols, and excellence principles.
• Ability to make decisions based on standard procedures and demonstrate sound judgment.
• Reliable transportation, a valid driver’s license, and a clean driving record (if applicable).
• Willingness to travel and work at multiple locations with short notice.
• Ability to manage multiple tasks in a high-volume environment.
• Superior customer service skills, effective communication, adaptability, and a strong understanding of the business.

Required Education:

• High school diploma or equivalent.

Medical Training:

• Medical assistant or paramedic training preferred.
• Training locations may vary based on the trainer’s availability.
• Phlebotomy certification required in California, Nevada, and Washington.

Experience Requirements:

• Minimum of 3 years phlebotomy experience (including pediatric, geriatric, and capillary collections).
• At least 2 years of experience in a Patient Service Center preferred.
• Experience in customer service (retail or service environment) preferred.
• Experience with keyboarding/data entry.