Phlebotomist II

Job Description

Job Summary:

• The Patient Services Representative I (PSR I) represents the face of the company to patients who visit for routine care or critical health-related decisions.
• The PSR I is responsible for drawing high-quality blood samples and preparing specimens for laboratory testing while adhering to all established procedures and safety protocols.
• With direct patient contact, the PSR I fosters trust and confidence by thoroughly explaining procedures and performing collections in a safe, accurate, and professional manner.
• This role requires strong attention to detail, excellent phlebotomy technique, and a commitment to maintaining confidentiality and process excellence.
• PSR I team members may be placed in clinics, patient service centers, or other healthcare settings as business needs dictate.

Key Responsibilities:

• Under the direction of the area supervisor, perform daily tasks accurately, efficiently, and on time.
• Maintain a safe, professional, and welcoming environment for patients and staff.
• Perform both clinical and forensic specimen collection and processing with confidence and accuracy in accordance with established guidelines.
• Verify patient identification, including full name and date of birth, and confirm tube labeling in the patient’s presence.
• Maintain accurate documentation and specimen tracking as required by company policies.
• Demonstrate organizational commitment and promote a positive image to patients, clients, colleagues, and the public.

Job Requirements:

• Ability to consistently produce quality, error-free work in a fast-paced, high-volume environment.
• Must be able to work independently with minimal supervision.
• Excellent phlebotomy skills, including experience with pediatric and geriatric patients.
• Flexible schedule availability, including weekends, holidays, on-call assignments, and overtime as needed.
• Must adhere to all company policies, procedures, safety protocols, and dress code standards.
• Capable of handling multiple tasks and shifting priorities in a dynamic setting.
• Superior customer service focus with strong interpersonal communication skills.
• Willingness to travel between locations and work flexible shifts as needed.

Required Education:

• High school diploma or equivalent REQUIRED.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; REQUIRED in California, Nevada, and Washington.

Work Experience:

• Minimum of 6 months of phlebotomy or patient-facing experience REQUIRED.
• 1 year or more of phlebotomy experience preferred, including pediatric and geriatric collections.
• Experience in customer service in a retail or service environment preferred.
• Keyboarding and data entry skills are essential.