Phlebotomist II – Float

Job Description

Job Summary:

• The Patient Services Representative II (PSR II) serves as the primary point of contact for patients, delivering high-quality care and ensuring a positive patient experience.
• This role is responsible for performing skilled phlebotomy procedures, specimen collection, and processing while adhering to established clinical protocols, safety standards, and confidentiality guidelines.

Key Responsibilities:

• Perform venipuncture, capillary, and specimen collection (including pediatric and geriatric patients) with accuracy and patient-focused care.
• Prepare, label, and process specimens in compliance with laboratory procedures and quality standards.
• Verify patient identification, demographics, and obtain required signatures to ensure specimen accuracy and labeling integrity.
• Maintain proper documentation, records, and data entry in laboratory and patient systems.
• Ensure a safe, clean, and professional work environment at all times.
• Communicate procedures clearly to patients to build trust and reduce anxiety.
• Follow all company policies, including safety, compliance, and confidentiality standards (HIPAA).
• Demonstrate strong organizational skills while managing high patient volume and multiple priorities.
• Work independently with minimal supervision while maintaining productivity and accuracy.
• Support both clinical and forensic specimen collection as required.
• Travel to multiple sites (Patient Service Centers, clinics, or physician offices) based on business needs.

Core Competencies:

• Strong phlebotomy and specimen handling expertise.
• Attention to detail with a focus on error-free work.
• Excellent patient interaction and customer service skills.
• Effective communication with patients, peers, and leadership.
• Ability to adapt to changing environments and operational needs.
• Time management and multitasking in fast-paced settings.

Job Requirements:

• 1–3 years of phlebotomy experience (including pediatric, geriatric, and capillary collections).
• Experience in a Patient Service Center (PSC) preferred.
• Strong data entry and keyboarding skills.
• Ability to work flexible schedules, including weekends, holidays, on-call, and overtime.
• Willingness to travel between multiple locations with short notice (for float roles).
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Ability to make decisions using established procedures and sound judgment.

Education & Certifications:

• High School Diploma or equivalent (required).
• Medical Assistant or Paramedic training (preferred).
• Phlebotomy Certification (preferred; required in CA, NV, WA).

Additional Information:

• Float positions require punctuality across multiple sites and eligibility for mileage reimbursement.
• Training locations may vary based on operational needs.