Phlebotomist I

Job Description

Position Overview:

• The Phlebotomist I (Patient Services Representative I) serves as the face of the organization, providing exceptional service to patients seeking routine or critical diagnostic testing.
• This role involves collecting high-quality blood specimens, preparing them for laboratory testing, and ensuring all procedures are performed safely, skillfully, and in accordance with established standards.
• The ideal candidate will create a trusted, confident experience for patients while demonstrating strong process-driven skills, confidentiality awareness, and accuracy in handling sensitive information.

Key Responsibilities:

• Perform daily phlebotomy and specimen processing tasks accurately and on time under the direction of the Area Supervisor.
• Collect high-quality blood specimens from patients—including pediatric and geriatric populations—using safe and established techniques.
• Prepare and process specimens for laboratory analysis, following all procedural and safety guidelines.
  Maintain a clean, safe, and professional environment at all times.
• Deliver excellent customer service and represent the organization positively to patients, clients, and colleagues.
• Maintain accurate records, logs, and necessary documentation.
• Ensure strict confidentiality and accuracy in handling patient information.
• Work independently with minimal supervision while maintaining quality and productivity standards.
• Demonstrate organizational commitment and uphold professional behavior that reflects company values.
• Remain flexible and available to support staffing needs—including weekends, holidays, on-call assignments, and overtime as required.

Required Qualifications:

Education:

• High School Diploma or equivalent (Required).
• Medical training such as Medical Assistant or Paramedic (Preferred).
• Phlebotomy certification (Preferred; Required in CA, NV, and WA).

Experience:

• Minimum 6 months of phlebotomy experience (Required).
• 1+ year of phlebotomy experience (Preferred).
• Customer service experience in retail or service environments (Preferred).
• Keyboarding/data entry experience (Required).
  
  

Skills & Competencies:

• Strong phlebotomy skills, including pediatric and geriatric collections.
• Ability to produce accurate, error-free work in a fast-paced environment.
• Ability to work independently with minimal onsite supervision.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Professionalism and commitment to patient care.