Phlebotomist (Traveler)

Job Description

Job Summary:

• The Patient Services Representative (PSR) serves as the face of the organization, providing professional, compassionate, and high-quality service to patients during their lab visits.
• The PSR is responsible for performing venipuncture and specimen collection accurately and efficiently, while maintaining patient comfort, confidentiality, and trust.
• This role requires strong attention to detail, excellent communication skills, and the ability to work independently in a fast-paced clinical environment.

Key Responsibilities:

• Perform venipuncture and other specimen collection procedures (including pediatric and geriatric patients) in accordance with established protocols.
• Prepare and label specimens accurately for laboratory testing while ensuring proper patient identification.
• Verify patient demographic information and obtain required signatures post-collection.
• Maintain accurate records, documentation, and chain of custody as required.
• Ensure a clean, safe, and professional work environment at all times.
• Deliver excellent customer service and promote a positive patient experience.
• Demonstrate leadership, professionalism, and confidentiality in all interactions.
• Adhere to company policies, including safety, dress code, and quality standards.
• Support multiple work locations as needed, including Patient Service Centers and in-office phlebotomy sites.
• Perform daily operational tasks accurately and on schedule under minimal supervision.
• Communicate effectively with patients, peers, and supervisors to ensure efficient workflow and service delivery.
• Exhibit flexibility to accommodate weekends, holidays, overtime, and on-call coverage when required.

Job Requirements:

• Minimum 2–3 years of recent phlebotomy experience (clinical or patient service setting preferred).
• Proven ability to perform high-quality, error-free work in a fast-paced environment.
• Strong phlebotomy skills with experience in pediatric and geriatric collections.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities efficiently.
• Must demonstrate reliability, punctuality, and commitment to scheduled shifts.
• Reliable transportation required (public or rideshare transportation is not acceptable).
• Valid driver’s license and clean driving record (if applicable).
• Commitment to company values, safety policies, and process excellence standards.

Additional Details:

• Must be dependable, punctual, and able to stay for the full scheduled shift.
• Excessive absenteeism or tardiness will result in termination.
• Training locations may vary based on business needs and trainer availability.