ENTRY Phlebotomist I

Job Description

Job Summary:

• The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The ENTRY PSR I helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion.
• The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable.
• This individual will also be trained on Phlebotomy skills to grown within the company.
• The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.
• The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
• The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.

Job Requirements:

• Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet.
• Be willing to learn Phlebotomy skills when there is downtime or breaks that need to be covered.
• Once Phlebotomy skills are obtained, to perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED – this is critical to the heart of the role.

Required Education:

• High school diploma or equivalent REQUIRED.

Work Experience:

• Minimum of 1-2 years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
• Prior Phlebotomy experience is NOT required.
• Keyboard/data entry experience a must.