ENTRY Phlebotomist I

Job Description

Position Overview:

• The ENTRY Patient Services Representative I (PSR I) serves as the “face of the company,” providing a welcoming, compassionate, and professional experience for patients.
• This is a front-of-house role that focuses heavily on customer service while offering structured training in phlebotomy for career growth within the organization.
• This position is ideal for candidates with strong customer service experience who are eager to enter the healthcare field and learn phlebotomy skills.

Core Responsibilities:

• Front Desk / Lobby SupportGreet patients warmly and assist with check-in via kiosk or handheld tablet.
• Answer patient questions with care and compassion.
• Maintain the integrity and cleanliness of the waiting area.
• Ensure confidentiality and accuracy of patient information.
• Maintain required records and documentation.
• Phlebotomy Training & Support Willingness to learn and perform phlebotomy during downtime or when covering breaks.
• Once trained, perform forensic and clinical specimen collection and processing according to established procedures.
• Demonstrate confidence, professionalism, and patient-centered care during collections.

Education:

• High School Diploma or equivalent (REQUIRED).

Experience:

• 1–2 years of client-facing customer service experience (REQUIRED) (Retail, hospitality, home health aide, front desk, etc.).
• Keyboard and data entry experience REQUIRED.
• Prior phlebotomy experience NOT required.

Critical Skills:

• High-level customer service skills (MANDATORY).
• Compassionate patient interaction.
• Strong communication skills.
• Willingness to learn phlebotomy.
• Attention to detail and confidentiality.
• Ability to work independently with minimal supervision.

Ideal Candidate Profile:

• Strong background in retail, hospitality, or customer-facing roles.
• Interested in building a healthcare career.
• Professional, dependable, and patient-focused.
• Eager to grow into a phlebotomy role.