Phlebotomist I

Job Description

Job Summary:

• The Patient Services Representative I (PSR I) is the face of our organization, providing exceptional service to patients seeking routine testing or critical diagnostic insights.
• The PSR I performs high-quality blood collection and specimen preparation while following established procedures.
• This role requires professionalism, strong phlebotomy skills, attention to detail, and the ability to create a welcoming, trustworthy environment for patients.
• Perform daily activities accurately, efficiently, and on time under the supervision of the area supervisor.
• Maintain a clean, safe, and professional work environment.
• Confidently perform both forensic and clinical specimen collection and processing following established protocols.
• Provide clear explanations of procedures to patients and ensure a positive patient experience.
• Maintain and update all required documentation and records.
• Demonstrate leadership behaviors, process excellence, and respect for confidentiality and patient information.
• Represent the organization positively to patients, clients, coworkers, and the public.

Job Requirements:

• Ability to produce accurate, high-quality work in a fast-paced environment.
• Ability to work independently with minimal direct supervision.
• Strong phlebotomy skills, including pediatric and geriatric collections.
• Flexible availability based on staffing needs, including weekends, holidays, on-call shifts, and overtime.
• Strong customer service skills; ability to maintain professionalism in patient-facing situations.
• Proficiency with computers, keyboarding, and data entry.

Required Education:

• High school diploma or equivalent required.
• Medical training (Medical Assistant, Paramedic, or equivalent) preferred.
• Phlebotomy certification preferred (and required in California, Nevada, and Washington).

Work Experience:

• Minimum 6 months of relevant experience required.

Additional Job Details:

• May work in various healthcare settings, including patient service centers, clinics, hospitals, or mobile environments.
• Requires extended periods of standing and frequent movement between work areas.
• Must be able to lift up to 25 lbs. as needed (specimen supplies, equipment, etc.).
• Must adhere to all safety, compliance, and HIPAA regulations.
• Training will be provided on company policies, systems, and safety procedures.