Phlebotomy Services Tech

Job Description

Roles and Responsibilities:

• The Phlebotomy Services Tech is responsible for collection and processing of blood samples and other specimens as defined by site.
• Provides a high level of customer service for lab inquiries, test requirements, and other laboratory information.
• Maintains a safe and clean working environment.
• Follows laboratory, hospital, and regulatory agency policies, procedures, and guidelines.
• Performs venous, capillary, urine drug screen, swab collection or other specimen collection as defined by site.
• Ensures quality collection of specimens including appropriate sample container, sample volume, collection priority, and sample identification.
• Provides accurate collection information to care givers and patients.
• Resolves unusual test orders by following up with care giver, reference lab, pathology, referring to lab leadership when appropriate.
• Consistently complies and reviews LIS reports to ensure all samples are collected and processed in appropriate time frame.
• Ensures appropriate collections supplies are utilized, stocked and are within expiration date.
• Actively participates in new associate and student training and orientation.
• Participates in shift-to-shift communication to ensure continuity of laboratory operations and patient care.
• May be required to participate in laboratory and/or hospital projects, teams, or committees.
• Attends department, laboratory, and hospital meetings and forums.
• Acknowledges receipt of blood in laboratory information system.
• Receives specimens, assesses priority, assures appropriate specimen identification and appropriate specimen type.
• May include ordering and processing of hospital registered and outreach patients.
• Centrifuges, aliquots, and distributes samples to appropriate testing area. May also include loading samples on to various analyzers as defined by site.
• Prepares samples for off-site testing to include assessing appropriate sample type, container, and temperature. Completes relates paperwork and/or computer documentation.
• Packages samples for courier transport of off-site testing locations.
• Participates in detecting and documenting occurrences that deviate from defined procedures.
• Acts as a steward of finances through appropriate uses of supplies, materials, and productive activities.
• Adheres to assigned schedule while responding to workload demands and staffing needs by maintaining flexibility.
• Recognizes and provides input for opportunities to improve supply management, lab workflow, and cost containment.
• Responds to customer inquiries for laboratory results, test requirements, and other laboratory information.
• Accesses patient test results and determines the status of patient testing using the laboratory information system as requested.
• Consistently monitors email account and provides timely response and actions when appropriate.
• Maintains inter- and intra-department relations by appropriate communication, teamwork, and cooperation.
• Handles and resolves customer complaints in a timely manner, referring when appropriate.
• Handles biometric screenings for the Wellness Program. Screenings entail performing height, weight and blood pressure tasks.
• Performs waived and moderate complexity testing as defined by CLIA guidelines under the supervision of laboratory management.
• Responsible for accurate and timely result reporting, including communication and documentation of critical results.

Experience: 6 months Phlebotomy work experience preferred.