Phlebotomist I

Job Description

Job Summary:

• The Patient Services Representative I (PSR I) serves as the face of the organization, providing a welcoming and professional experience for patients seeking routine care or critical diagnostic testing.
• This role involves skillful and accurate blood specimen collection, adherence to laboratory protocols, and the creation of a supportive and trusting environment for patients.
• The PSR I also demonstrates leadership behaviors, a focus on process excellence, and a strong sensitivity to confidentiality and the accuracy of patient information.

Key Responsibilities:

• Perform daily tasks accurately and on time under the supervision of the area supervisor.
• Collect both forensic and clinical specimens confidently and skillfully following established procedures.
• Prepare specimens for lab testing and maintain required documentation and records.
• Provide a safe, clean, and professional environment at all times.
• Deliver a high standard of customer service and professionalism to patients, clients, and team members.
• Promote a positive image of the company and demonstrate strong organizational commitment.

Job Requirements:

• Ability to provide high-quality, error-free work in a fast-paced environment.
• Self-motivated with the ability to work independently with minimal supervision.
• Excellent phlebotomy skills, including experience with pediatric and geriatric patients.
• Flexible and available to meet varying staffing needs, including weekends, holidays, on-call, and overtime as required.

Education & Certification:

• High school diploma or equivalent – REQUIRED
• Medical training (e.g., medical assistant or paramedic) – Preferred
• Phlebotomy certification – REQUIRED in California

Experience:

• Minimum 6 months phlebotomy experience – REQUIRED
• 1+ years of phlebotomy experience – Preferred
• Customer service experience in retail or service environments – Preferred
• Strong keyboarding and data entry skills – Required