Phlebotomist I

Job Description

Job Summary

• The Phlebotomist I / Patient Services Representative I (PSR I) serves as the face of the organization, providing high-quality patient care during specimen collection.
• This role is responsible for collecting and processing blood and other specimens while ensuring patient comfort, safety, and confidentiality.
• The PSR I plays a critical role in creating a welcoming and trustworthy environment for patients seeking routine or life-impacting diagnostic services.

Key Responsibilities

• Perform daily patient service and specimen collection activities accurately and on time under the direction of the Area Supervisor.
• Draw high-quality blood samples using established procedures and protocols.
• Prepare specimens for laboratory testing, including labeling and documentation.
• Perform both clinical and forensic specimen collection with confidence.
• Explain procedures clearly to patients to alleviate concerns and build trust.
• Maintain accurate records and required documentation.
• Ensure compliance with safety standards and confidentiality guidelines.
• Maintain a clean, safe, and professional work environment.
• Demonstrate leadership behaviors and organizational commitment.
• Promote a positive image of the company to patients, clients, staff, and the public.

Job Requirements

• Ability to deliver quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric populations.
• Strong customer service and communication skills.
• Flexible availability based on staffing needs, including weekends, holidays, on-call, and overtime as required.
• Proficient in keyboarding and data entry.

Education Requirements

• High school diploma or equivalent (Required).
• Medical training (Medical Assistant or Paramedic) preferred.
• Phlebotomy certification preferredCertification required in California, Nevada, and Washington.

Work Experience

• Minimum of 6 months phlebotomy experience (Required).
• 1+ year of phlebotomy experience preferred.
• Prior customer service experience in a retail or service environment preferred.