Phlebotomist I

Job Description

Job Summary:

• The Patient Services Representative I (PSR I) serves as the face of the organization to patients, assisting them during routine health visits or significant health decisions.
• The PSR I performs skilled blood specimen collection and prepares specimens for laboratory testing while adhering to established practices and procedures.
• This role requires direct patient interaction, creating an atmosphere of trust and confidence, explaining procedures clearly, and ensuring accurate, safe, and high-quality specimen collection.
• The PSR I demonstrates leadership behaviors while focusing on process excellence, confidentiality, and accuracy of patient information.

Key Responsibilities:

• Perform daily activities accurately and on schedule under the direction of the area supervisor.
• Maintain a safe, professional, and welcoming environment for patients and staff.
• Conduct both forensic and clinical specimen collection and processing according to established protocols.
• Maintain accurate records and documentation of patient interactions and specimen handling.
• Promote a positive organizational image to patients, clients, employees, and the public.

Job Requirements:

• Deliver quality, error-free work in a fast-paced environment.
• Work independently with minimal on-site supervision.
• Exhibit excellent phlebotomy skills, including pediatric and geriatric patients.
• Flexibility to work based on staffing needs, including weekends, holidays, on-call, and overtime.

Education & Certifications:

• High school diploma or equivalent required.
• Medical training (medical assistant or paramedic) preferred.
• Phlebotomy certification preferred (Required in California, Nevada, and Washington).

Experience:

• Minimum 6 months of relevant experience required.
• One or more years of phlebotomy experience preferred.
• Customer service experience in retail or service environment preferred.
• Keyboard and data entry experience required.