Phlebotomist II

Job Description

Position Summary:

• The Patient Services Representative II (PSR II) serves as the face of the company to patients, whether they are completing routine health screenings or making important health decisions.
• This role is responsible for drawing quality blood samples, preparing specimens for laboratory testing, and ensuring all procedures are performed safely, accurately, and in accordance with established guidelines.
• The PSR II builds trust and confidence with patients by explaining procedures clearly and performing specimen collection skillfully and professionally.
• This role requires strong leadership behaviors, a commitment to process excellence, and strict adherence to confidentiality and patient information accuracy.
• Assignments may include working in a doctor’s office, patient service center, or other locations based on business needs.

Key Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe, clean, and professional environment.
• Perform forensic and clinical specimen collection and processing according to established procedures.
• Verify patient demographic information and obtain patient initials/signature after venipuncture to confirm proper labeling.
• Maintain required records and documentation accurately.
• Promote a positive image of the organization to patients, clients, employees, and the public.
• Demonstrate leadership behaviors and organizational commitment.

Job Requirements:

• Ability to perform high-quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Strong phlebotomy skills, including pediatric and geriatric collections.
• Flexible availability, including weekends, holidays, overtime, and on-call shifts.
• Adherence to all company policies and procedures, including dress code, health and safety, and guiding principles.
• Ability to exercise sound judgment and make decisions based on established procedures.
• Reliable transportation, valid driver’s license, and clean driving record (if applicable).
• Willingness to travel and work at multiple locations with minimal notice.
• Ability to manage multiple priorities in a high-volume setting.
• Strong customer service and communication skills.
• Ability to adapt to change and maintain transparency with peers, supervisors, and patients.
• Bilingual in Spanish strongly preferred (must also have strong written and spoken English skills).

Education Requirements:

• High school diploma or equivalent (required – no exceptions).
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).

Work Experience:

• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• 2 years of Patient Service Center experience preferred.
• Retail or service-based customer service experience highly preferred.
• Keyboard and data entry experience required.